Sheryl Lee Ralph Blasts American Airlines Over Holiday Travel Chaos: “No Sense of Urgency or Care”

Sheryl Lee Ralph Blasts American Airlines Over Holiday Travel Chaos: “No Sense of Urgency or Care”

Sheryl Lee Ralph is calling out American Airlines after what she described as a frustrating and unacceptable experience during holiday travel — and she didn’t mince words.

The Emmy-winning actress took to X (formerly Twitter) in the early morning hours to share her experience, saying she waited well over an hour in the First Class/priority check-in line, citing minimal staffing, a lack of communication, and what she felt was a troubling indifference from airline staff.

Ralph wrote in full:

“Well over one hour in the First Class/ priority check-in line during holiday travel. Minimal staffing. Few answers. No sense of urgency or care and delayed. Holiday travel is not an excuse.

The lack of empathy, accountability, or even acknowledgement of the inconvenience conveyed a troubling indifference, one that no customer should experience, and certainly not those who have chosen to spend the most to fly with your airline @RobertIsom @AmericanAir #millionmiler”

The Abbott Elementary star specifically tagged Robert Isom, calling attention to her longtime loyalty as a #millionmiler — a detail that resonated with many travelers who flooded the post with similar complaints about holiday airport delays.