Airline Says Kandi Burruss Kicked Off Plane Because She Was Irate
Hawaiian Airlines has issued a statement, a day after “Real Housewives of Atlanta” star Kandi Burruss took to social media, sharing that she and her husband were kicked off a flight. The airline’s claims that ‘travelers’ became ‘irate’ and a member of Kandi’s team requested that they be returned to their gate. Here’s the statement:
During the boarding process for Flight 526 (Thursday), we encountered a computer issue with tickets for Ms. Kandi Burruss and her husband, who had already boarded the aircraft. To remedy the situation, our employees asked to see their boarding passes while the guests remained onboard. Once resolved, the flight was ready for an on-time departure and the aircraft pushed back from the gate at 4:26 p.m. We failed to return these boarding passes to our customers, whose baggage claim tickets were attached to the back of these passes, and we sincerely apologize for the confusion and undue anxiety that this caused. According to reports from our crew, our flight attendants attempted to reassure the travelers that their luggage would be ready for pickup when they arrived on Maui. However, the travelers became increasingly irate and at least one member of the Burruss’ traveling party requested that the plane return to the gate. For the safety and comfort of all travelers onboard, the captain elected to return to the gate and allow the Burruss party to deplane and work with our agents to resolve their concerns. HA 526 took off at 5:15 after a 45-minute delay. Ms. Burruss, her husband and two members of their traveling party were accommodated on the next flight, which departed from Honolulu at 6:00 p.m.
As previously reported, Kandi took to Instagram saying that she and her husband had been kicked off the flight for no valid reason. She wrote:
#HawaiianAirlines just kicked us off for no reason. This was so crazy & random! We were sitting in our seat & the gate ticketer came on & asked to see my ticket because it wasn’t showing up in their system. I gave him my ticket but it had our baggage claim checks on the back. He never brought it back & the plane started rolling off. I asked the flight attendant where was my ticket & told him I needed the baggage claim ticket just in case my bags didn’t make the flight. The flight attendant left & came back & said the pilot was calling to check & then the next thing I know this lady comes on the plane & said she needed Todd & I to get off the plane because we caused some sort of commotion… ? Really???? I barely said a word to that flight attendant. Everybody sitting around us was like what are they talking about! This sh*t is crazy.
See the video below.
Peter, who sat next to them, also posted a photo with the couple.
Kandi has yet to respond to the airline’s statement.