Chanel To Gabby Sidibe: We’re sorry.
Chanel Apologizes To Gabby Sidibe
Chanel has issued a public apology to Gabby Sidibe. They shared in a statement,
Chanel expresses our sincerest regret for the boutique customer service experience that Ms Sidibe mentioned in the essay she published on a website. We are sorry that she felt unwelcome and offended. We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that Chanel wishes to provide to our customers. We are strongly committed to provide anyone who comes in our boutiques with the best customer service, and we do hope that in the future Ms Sidibe will choose to come back to a Chanel boutique and experience the real Chanel customer experience.
Earlier this week, the Empire actress revealed a disappointing experience at one of the high end designer’s stores in Chicago. Click here for the backstory.
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Oh what? The skinny rich white woman, whom-you-recognize experience? No thanks.
You “investigated” but didn’t indicate whether any general action was taken to address said employee after the investigation? Nor did you say for instance that there would be additional training put into place for your employees on customer service? Have several stadium seats, please…